Join the Tim Hortons team in London as a Food Service Supervisor! In this operational leadership role, you’ll support the Restaurant Manager by overseeing shifts, guiding Team Members, and ensuring that standards for people, product, cleanliness, and guest experience are consistently met.
ABOUT THE JOB
The Food Service Supervisor position at Tim Hortons is hands-on and focused on leading the team during busy shifts. You will coordinate staff, monitor service and product quality, and act as a role model for friendly, efficient guest service. Your ability to communicate clearly, solve problems, and support your team will help create a safe and welcoming environment for guests and Team Members.
KEY RESPONSIBILITIES
- Lead by example and demonstrate the importance of treating every Team Member and Guest with respect.
- Supervise and coordinate Team Member activities during the shift to ensure operational standards are met.
- Support the Restaurant Manager by implementing store routines, checklists, and deployment plans.
- Monitor product quality, food preparation, portioning, and presentation throughout the shift.
- Ensure all areas of the restaurant are clean, organized, and compliant with food safety and sanitation standards.
- Assist with training, coaching, and onboarding new Team Members.
- Respond to guest concerns in a friendly and professional manner, turning negative situations into positive experiences.
- Follow and enforce company policies, health and safety regulations, and security procedures.
- Complete shift paperwork, documentation, and basic cash or inventory-related tasks as required.
REQUIREMENTS
- Previous supervisory experience (minimum 1 year) in fast food service or a similar environment preferred.
- Excellent verbal and written communication skills.
- Strong leadership qualities with the ability to coach, motivate, and direct Team Members.
- Ability to work in a fast-paced environment while managing multiple priorities.
- Reliable, positive, and guest-focused attitude.
- Comfortable working a flexible schedule, including days, evenings, weekends, and holidays as needed.
WHY WORK FOR TIM HORTONS?
- Consistent hours in a fast-paced, engaging work environment.
- Opportunities to grow into higher management roles.
- Supportive, team-oriented culture.
- Potential eligibility for benefits and performance incentives (where available).
HOW TO APPLY FOR THIS POSITION
To apply for this Food Service Supervisor position at Tim Hortons in London, click the button below to submit your application through the official hiring portal.
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