Join the Tim Hortons team in Hamilton as an Afternoon Shift Supervisor! This operational role focuses on leading Team Members during afternoon and evening hours to ensure that standards for people, product, cleanliness, and guest experience are consistently met.
ABOUT THE JOB
As an Afternoon Shift Supervisor at Tim Hortons, you support the Restaurant Manager and leadership team by overseeing daily operations on your shift. You will coordinate staff, monitor service and product quality, and act as a role model for outstanding guest service. Your leadership helps create a safe, efficient, and welcoming environment for both guests and team members.
KEY RESPONSIBILITIES
- Supervise Team Members during the afternoon shift, ensuring duties are completed accurately and on time.
- Ensure all products are properly prepared, merchandised, and stocked according to Tim Hortons standards.
- Monitor store cleanliness, food safety practices, and overall restaurant appearance.
- Support daily operations such as cash handling, documentation, and shift checklists.
- Provide clear direction, coaching, and feedback to Team Members in a respectful manner.
- Assist with scheduling coverage during busy periods and support other positions as needed.
- Respond to guest concerns promptly and professionally, turning negative situations into positive experiences.
- Promote a positive, inclusive work environment where every Team Member and Guest is treated with respect.
- Follow and enforce all company health, safety, and security policies.
REQUIREMENTS
- Ability to work full-time afternoon and evening shifts (typically between 12 PM and 11:30 PM).
- Previous supervisory or leadership experience in Quick Service or retail is an asset.
- Strong communication and people-management skills.
- Ability to prioritize tasks and stay organized in a fast-paced environment.
- Reliable, responsible, and comfortable making decisions during the shift.
- Commitment to delivering exceptional guest service and upholding brand standards.
WHY WORK FOR TIM HORTONS?
- Fast-paced work environment.
- Strong belief in teamwork and respectful leadership.
- Opportunities for growth into higher management roles.
- Positive atmosphere with a focus on guest and team satisfaction.
HOW TO APPLY FOR THIS POSITION
To apply for this Afternoon Shift Supervisor position at Tim Hortons in Hamilton, click the button below to submit your application through the official hiring portal.
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